| What is included: |
How you will benefit: |
| *All call-outs |
>No hidden costs |
| *All labour |
>No time related additional costs |
| *All spare parts |
>Only genuine parts are fitted to maintain reliability |
| *All preventative maintenance |
>Regular servicing reduces downtime |
| Target response time 4 hours |
>Quick response means no backlog of work |
| *Qualified technicians |
>Experienced technicians reduce downtime |
| *First time fix ratio 98% |
>Low recall rates maximise up-time |
| *Local technicians |
>Maintains response time, keeps continuity |
| *Customer training programme |
>For the life of the equipment we will offer you
a full training programme to maintain efficiency
and save you time |
| *ISO 9002 service guaranteed |
>Quality control gives you peace of mind |
| *Dedicated parts stock in car |
>98% of the time we can fix on first visit reducing
downtime |
| *National spares distribution |
>Minimising technician request time, reducing fix
time, shortening delays |
| *Computerised work control |
>Call-tracking saves time |
| *First contact fault finding |
>Can eliminate basic calls, saving time |
| *Technician incentive scheme |
>Maximum performance between calls, pays
bonuses to technicians encouraging quality
workmanship,
maximising up-time |
0800-526-716
UK Support For Hewlett Packard Printers
